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Frequently Asked Questions
How can I place orders with you?
- Use our online catalog
- Send an e-mail to firstname.lastname@example.org
- Call toll-free 1-800-877-3555
- Fax toll-free 1-800-853-3119
Do you have sales representatives who can visit my location?
We have associate distributors throughout the United States and Canada. We will be more than happy to arrange an on-site visit by a qualified safety sales representative.
Can I order products not listed in your catalog?
SafetyWear displays thousands of items within our latest catalog. However, if you need a product not shown in the catalog, it’s a good bet we can get it or produce it.
Do I get a confirmation of my orders?
Yes, you will receive a confirmation via e-mail for every order you place. Please review it to ensure order accuracy.
What are my payment options?
- Open Account (Purchase Order)
- Credit Card (Visa & MasterCard)
- Procurement Cards
Do you have a minimum order?
There is a minimum order requirement of $25.00 or a $10.00 handling fee plus regular shipping costs.
How long will it take my order to ship?
Orders for stock items are normally shipped within 24 hours. Custom orders typically take 3 to 6 days plus delivery time. Some orders may experience longer lead times.
Whom do I contact with billing questions?
Contact Customer Service at 1-800-877-3555.
What happens if a product I order is damaged in shipment?
We take great care in filling, checking and packing your order. If, however, your merchandise is damaged during shipment, note the damage on the packing slip. If package shows visible damage at the time of delivery, make a note of damage when signing delivery receipt. Please contact our Customer Service Department immediately for further instruction.
How do I remove myself from your mailing list?
Please email us at: email@example.com
How do I send you artwork for my order?
You can simply email artwork to firstname.lastname@example.org.
How can I submit my artwork?
Artwork can be submitted in the following file extension format: .tif, .jpg, .gif, .bmp, or .pdf. Preferred resolution should be at 300 dpi for higher quality. If your logo requires a specific color, please include the PMS color number. If you do not have this number, please include a color sample. Files may be submitted by CD, diskette or electronically. Questions: email@example.com or 1-800-877-3555.
Customer satisfaction is a number one priority with SafetyWear. SafetyWear does not share or sell your information with outside parties. Visitor requests for a catalog and customer order information will only be used for the intended mailing purpose. Telephone numbers provided on-line will be called only if SafetyWear has a question regarding a specific request.
Please contact us at firstname.lastname@example.org or 1-800-877-3555.